1. Who We Are
The data controller for Marvel Bot is MarvelSoft AI. Marvel Bot is a software-as-a-service platform that lets businesses build, train, and deploy AI-powered chatbots on their websites.
For privacy-related inquiries, contact us at contact@marvelsoft.ai.
2. Information We Collect
2.1 Account Information
When you register or sign in, we may collect:
- Full name and email address
- Password (stored in hashed form; we never store plain-text passwords)
- Profile information from Google Sign-In, if you choose that option
- Account status, role, approval records, and usage limits assigned by administrators
2.2 Chatbot & Platform Data
When you use Marvel Bot to build and operate chatbots, we may process:
- Website URLs you submit for analysis and scraping
- Documents and files you upload (e.g. PDF, Word, text) for knowledge bases
- Chatbot configuration, prompts, branding, and deployment settings
- Chat messages between end-users and your chatbots
- Analytics such as session counts, message volumes, and token usage
- API keys you optionally provide for third-party AI providers
2.3 Technical & Usage Data
We automatically collect certain technical information, including:
- IP address, browser type, device information, and referring URLs
- Log data related to authentication, API requests, and service errors
- Session tokens used to keep you signed in
- Aggregated usage metrics for billing, limits, and platform performance
3. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the Marvel Bot platform
- Review and approve new account registrations
- Enforce token limits, chatbot quotas, and account policies
- Generate AI responses through integrated large language model providers
- Index website content and uploaded files to power chatbot knowledge bases
- Send transactional emails (account approval, password reset, notifications)
- Improve security, troubleshoot issues, and prevent abuse
- Comply with legal obligations and enforce our Terms
4. AI Processing & Third-Party Services
Marvel Bot uses third-party AI and cloud infrastructure providers to deliver its services. Depending on your configuration, data may be processed by providers such as OpenAI, Anthropic, MiniMax, Amazon Web Services (hosting, storage, email), Render, and Netlify.
When you submit content for AI processing (e.g. chat messages, website text, uploaded documents), relevant portions may be transmitted to these providers solely to perform the requested service. We recommend reviewing each provider's privacy policy if you use your own API keys.
5. Legal Bases for Processing (where applicable)
Depending on your location, we process personal data based on:
- Contract: to provide the Marvel Bot service you request
- Legitimate interests: to secure, improve, and administer the platform
- Consent: where required (e.g. optional marketing communications)
- Legal obligation: where we must comply with applicable law
6. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers that help us host, store, email, or process AI requests
- MarvelSoft AI personnel and authorized administrators for account management
- Law enforcement or regulators when required by law or to protect rights and safety
- A successor entity in connection with a merger, acquisition, or asset sale
7. International Data Transfers
MarvelSoft AI operates globally with offices in the United States, United Arab Emirates, and Pakistan. Your information may be stored or processed in these or other countries where our service providers operate. We take reasonable steps to protect data regardless of location.
8. Data Retention
We retain information for as long as necessary to:
- Maintain your account and chatbots while your account is active
- Meet legal, tax, and regulatory requirements
- Resolve disputes and enforce agreements
When you delete a chatbot or close your account, we will delete or anonymize associated data within a reasonable period, except where retention is required by law or for legitimate business purposes (e.g. security logs).
9. Security
We implement administrative, technical, and organizational measures designed to protect your information, including encrypted connections (HTTPS), access controls, hashed passwords, and secure cloud storage. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is consent-based
- Request a portable copy of your data
- Lodge a complaint with a data protection authority
To exercise these rights, email contact@marvelsoft.ai.
11. Cookies & Local Storage
Marvel Bot uses browser local storage to maintain your authentication session (JWT token). We do not use third-party advertising cookies on the core platform. Essential technical cookies or similar technologies may be used for security and performance.
12. Children's Privacy
Marvel Bot is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children. Contact us if you believe a child has provided us data.
13. End-User Data (Your Customers)
If you deploy a Marvel Bot chatbot on your website, you are responsible for informing your website visitors about how their chat data is collected and processed. You act as the data controller for your end-users' interactions with your chatbot; MarvelSoft AI acts as a processor on your behalf for that data.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may be communicated by email or in-app notice where appropriate.
15. Contact Us
Questions about this Privacy Policy? Reach MarvelSoft AI:
- Email: contact@marvelsoft.ai
- Website: marvelsoft.ai
- Product site: marvelsoftbot.com
- Offices: USA · UAE · Pakistan
- Business hours: Monday–Friday, 9:00 AM – 6:00 PM EST
See also our Contact page.